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Max Jackson
@mxjxn
The last two people I tried to onboard got trapped in the account creation process because of what sounds like a UI bug. One of them was my prepaid invite, the other spent their own money. This seems like a big problem for onboarding. Who on the team should I be tagging about this type of thing?
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Max Jackson
@mxjxn
Cc @v @dwr.eth ☝️DMd you details already Dan
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The Dude Bart🐘🌳 ⌐◨-◨
@thedude
Dud this has been happening to me for months now lmao. One of the reasons why I stopped onboarding people. Only reason I bet
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Ghost 🎩
@ghostbo4.eth
I think Varun takes care of these stuff
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Nounish Prof ⌐◧-◧🎩
@nounishprof
Maybe loop @ted in too
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Goksu Toprak
@gt
Can you share more details in DM? At least a screenshot of what they are seeing will help.
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Aguynamed_X
@aguynamedx
I think he you should ask him if the first letter of his email was a block letter because I had similar issues
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Blake
@dashed
I had this same issue. I had to resume the "create account" and then back out midway through the process so that it would prompt me to save the seed phrase. Then went back in to "recover account", used the seed phrase, and it finally let me in.
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Distrow
@distrow
At times, it has to do with the type of device the onbaordee uses
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