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Yep, Ed Catmull goes into that detail in Creativity, Inc.
It’s true in design, too. It’s far better to ask someone about their context, problems, perspective, etc. When you ask most users for a solution, most of the time you get a very narrow suggestion. Not really in the “faster horses” sense, because they can give you wonderful clues, but they are not thinking about the system the same way you need to.
Sometimes you can ask for solutions as ways to better understand the problem, but they should be input not direction.
You can’t abdicate the responsibility of a design (or product or writing or engineering) decision to others. 1 reply
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