My take after thinking on "Merkle doesn't listen to its users" is that if you put the work into your request, they will help you. Same thing for Base.

When we have asked for something, the team has helped/documented/prioritized that thing.

Can't think of anything they haven't done for us or outright ignored.

i agree with this but to be clear this isn’t my issue, my issue is “merkle doesn’t track user requests or triage bugs in any structured way whatsoever”

Hey, appreciate the feedback. We can definitely do better. FYI, I filed tickets for issues you reported, as well as long term fixes here.  You can follow our public backlog here https://github.com/orgs/farcasterxyz/projects/2/views/1?filterQuery=-status%3ADone. 

Finally, this PR should fix the cases you brought up: https://github.com/farcasterxyz/snapchain/pull/580

We'll also look into how to make reporting issues and providing feedback on our progress and priorities better.