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kia
@kia.eth
if you get solicited or unsolicited feedback about your pre-pmf product you should be ecstatic that someone cared things to do: - ask lots of questions and thank them - don't need to explain anything archetypes of not to do: 1. some founders/PMs take the high horse attitude of "oh you're too dumb to understand what the product is meant to do. let me ask some condescending questions to make you realize how dumb you are to understand my product". 2. some people get super defensive or on the back foot and start explaining all technical, resource and other reasons why things are the way they are. the common pitfall is to think the user asking you "why aren't things the way i want them". no. treat it as, they're telling you how they expect things to be.
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ravi
@ravi
Would add to make sure the user giving you feedback is actually a target customer / ideal customer or else their feedback can you lead you down the wrong path and feature bloat. Lot of ppl give you feedback but aren’t actually going to be a user of your thing initially. If you’re building a consumer product, ideally that first user should be you - makes it way easier to validate and build something great. If you yourself aren’t using the product that is a bad sign.
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kia
@kia.eth
good point but fwiw my post wasn't about what to do with the feedback. it was about what to do with the person giving you the feedback in that interaction.
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