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kia
@kia.eth
if you get solicited or unsolicited feedback about your pre-pmf product you should be ecstatic that someone cared things to do: - ask lots of questions and thank them - don't need to explain anything archetypes of not to do: 1. some founders/PMs take the high horse attitude of "oh you're too dumb to understand what the product is meant to do. let me ask some condescending questions to make you realize how dumb you are to understand my product". 2. some people get super defensive or on the back foot and start explaining all technical, resource and other reasons why things are the way they are. the common pitfall is to think the user asking you "why aren't things the way i want them". no. treat it as, they're telling you how they expect things to be.
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kia
@kia.eth
caveat to 2 is when the user is actually heavily involved in the product and 'building with you'
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ravi
@ravi
Would add to make sure the user giving you feedback is actually a target customer / ideal customer or else their feedback can you lead you down the wrong path and feature bloat. Lot of ppl give you feedback but aren’t actually going to be a user of your thing initially. If you’re building a consumer product, ideally that first user should be you - makes it way easier to validate and build something great. If you yourself aren’t using the product that is a bad sign.
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Bullers
@db
100% give me all the feedback! Bout time for another @intori look
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Sam (crazy candle person) ✦
@samantha
It drives me absolutely CRAZY when founders are like this
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Gregarious
@gregarious
Def agree these two archetypes are to be avoided. One thing I find helpful is to also run your assumptions by potential users or customers.. it will enlighten you quickly if you are on track or not. Don't do this up front, I usually do it at the point of discussion.. "Ahh so we put this here because we heard/thought you may want to x,y,z"
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Shikha
@clumsycabutar
this is so real if someone takes the time to react to your janky early product, that’s gold they’re not confused - they’re giving you a free window into how people expect things to work you don’t need to defend or explain just listen, take notes, and say thanks
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