My take after thinking on "Merkle doesn't listen to its users" is that if you put the work into your request, they will help you. Same thing for Base.

When we have asked for something, the team has helped/documented/prioritized that thing.

Can't think of anything they haven't done for us or outright ignored.

i agree with this but to be clear this isn’t my issue, my issue is “merkle doesn’t track user requests or triage bugs in any structured way whatsoever”

have you seen postgresql development? used everywhere, giving mysql a run for its money, and there is still no bug tracker. it is just what you see on the mailing list. for merkle, it just may be what you see here on farcaster :) and i think its ok!