community
Sharing resources with care for community professionals.
@poymeetsworld
2 Vancouverites 🇨🇦 meeting in Vegas ✌️with @blakefinucane
im shocked we didnt cross paths earlier! ty @ted @boysclub for bringing us together
the power of online communities 💖
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@awkquarian
your community might forget what you did for them but they’ll never forget how you make them feel 🤎 https://x.com/lamboland_/status/1991197507783627259?s=46
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@apurvkaushal
been a while since i casted here
did a very interesting A/B experiment at our discord
to one group we announced $ rewards, to the other we didn't announce but had the same $ rewards for contribution
group 2 outperformed group 1 significantly in retention
case of retrospective rewards reinforced
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@poymeetsworld
don't sleep on alumni communities!
when i was working on customer research and discovery at my last startup, i posted in my Twitter and Coinbase alumni slack groups to interview folks - got a lot of qualified leads that way.
today @love invited SheFi alums to the @baseapp.base.eth presentation lead by @coinbrad.base.eth which i thought was really smart to re-engage with previous @shefi members and hear the latest!
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@poymeetsworld
a few weeks ago some of us hopped on a community call and talked about
- the new newsfeed
- latest in incentive design for communities
- successful community qualities: not asking community for much beyond organic interactions, personal attention from founder, cross-cohort support systems
i am still bummed i didn’t record our call! regroup next week? @awkquarian @kbc @lawn.eth
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@awkquarian
i’m a creative at heart, but what really drives me is solving growth problems in crypto. i love being in the trenches, understanding how people here think, what they want and building for that and i think it comes from genuine obsession with the space and the culture around it.
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@awkquarian
a lot of people in crypto think an SMM’s job is to be creative, funny, quirky and smart and translate complex crypto topics via graphics, videos, written content and create viral moments for the brand.
by that definition their success should only be measured by impressions and engagement but we all know most accounts here are botted and engagement means nothing if there’s no actual conversion.
in order to build a funnel where mindshare converts to market share consistently, I’ve been using something called the fat patty framework that i learnt from @safary cohort where you build mindshare through the top, the bottom is market share and the fat patty in the middle is layers of community building.
attention in crypto is fickle. there are too many dapps, too many incentives and it’s hard to stand out or keep attention. but it’s easy to compound on the attention you already have through good community building tactics.
this could include being super responsive in replies and dms, encouraging new user behaviors, hosting contests and amas, creating group chats where your community can actually hang out, running incentive loops, sharing ugc prompts, doing email marketing that’s about connection and involving people not just shilling, setting up feedback calls, merch and other engaging campaigns and drops and finding small ways to make people feel seen, valued and cared for.
the difference between the most successful companies here and those who aren’t is in the thickness of the patty.
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@poymeetsworld
suggestion from @kbc to share community related job postings in this channel
https://jobs.ashbyhq.com/risklabs/de63942e-61bd-4c2f-82ef-91150008bd1a
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@apurvkaushal
imagine burning $ on large accounts when 50% of our referrals came from creators with <4200 followers
small accounts matter
ps: one sub 4k account got us ~1100 real users 🤯
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@apurvkaushal
baby sitting 500k impatient degens for 3+ years has taught me a few things about community support 🤡
1. intercom > discord for tickets
2. train support team to use tools such as Debank etc.
3. first time FUD? give benefit of doubt + feedback
4. repeat FUDers = ban (after warnings)
5. don’t know ETA ? Just be honest + set follow-up
transparency + respect + patience = only way to survive chants of wen token 🫠
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