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At the current stage, if I pitch a performance-based revenue model where we earn based on clearly defined outcomes like reduced human intervention, it would be seen as innovative and aligned with client value. This approach could ease change management and stand out in industries like manufacturing, where ROI clarity is often a challenge.
However, even with clear success metrics, internal stakeholders would likely be cautious. They’d be concerned about revenue unpredictability and delivery accountability. A fully performance-only model may feel too risky, so they’d probably prefer a hybrid version such as a base fee plus outcome-based incentives, where charges adjust depending on the level of human support needed.
To gain buy-in, I’d need a strong, small-scale proof of concept showing impact and feasibility. Positioning it as a low-risk pilot rather than a full shift would make it more acceptable to both internal teams and clients, while laying the groundwork for broader adoption. 1 reply
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