My take after thinking on "Merkle doesn't listen to its users" is that if you put the work into your request, they will help you. Same thing for Base.

When we have asked for something, the team has helped/documented/prioritized that thing.

Can't think of anything they haven't done for us or outright ignored.

not going to wade deeply into this discourse except to say that the average Farcaster user has way more access to the founders and team (perhaps insanely more) than any other platform I can think of or anywhere I've worked. we say "tag us on the TL" because that's where we are. paradoxically, this can make it worse.

I work at the posts office

terminally.online

Hence the reason for a community support service, a bug channel has been done, but the community support service will greatly help with the communication between Merkle and Users

I respect the work and efforts, you all at Merkle are doing and I don’t take it for granted in the slightest way,  but a lot of users complain and you guys aren’t answering them enough. There is a feeling of satisfaction when users get feedback from the team that a situation is being looked into. 

Truth is people just feel comfortable being heard, that’s why I said a community support system to relay, maybe a PR committee or something, that simple “on it” is enough to make any user feel better and still stay on the app, you aren’t prioritising jt, but because you said “on it” the user is staying.

Just this week when Dan casted about bugs and 100 USDC to the best reply, someone in the comment gave like “keep your money, solve the bugs”. If someone had been saying okay to his casts, he won’t be that rude. 

At the same time, I know you can’t please everyone, but this can please a majority, and it is far better for the company.

(My thoughts though)

what would it do differently than what we do now?