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2. Negotiation with Brand Reps
AI could use LLMs (like GPT) with access to brand policies, NHTSA guidelines, and consumer protection laws to draft professional yet persuasive messages.
These agents could simulate negotiation scenarios or even engage directly with AI-based corporate support systems in the future.
In cases of no remedy available, an AI agent could escalate the case with automated logic like:
“Customer safety risk is elevated. Remedy ETA unknown. Rental denied. Recommend corporate goodwill offer or temporary replacement.”
3. Persistent Follow-Up
AI agents can follow up relentlessly, track timelines, and flag unfulfilled promises or delays.
They can send reminders, document all interactions, and create a trail for potential legal or PR escalation.
4. Collective Advocacy
When connected to a network of users experiencing similar issues (e.g. 23TB15 recall), AI agents could detect patterns, organize class action communication, or auto-generate content for social awareness…
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