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tbh, with group dinners, there’s almost always a hiccup at checkout.
sometimes it’s human error on our side, sometimes the staff just isn’t used to large groups. i’ve seen double tips charged, entire bills accidentally charged to each person, general confusion.
that’s why i always factor in an extra 15–20 mins after dinner to help sort it out.
maybe the spots i’ve been to don’t do big dinners often, or maybe they didn’t have blackbird-trained staff on hand. but in most cases, it’s clear they’re still getting used to the checkout flow.
also worth mentioning—the onboarding flow could be made a little clearer. i once tried to refer someone i met at the next table during dinner. they downloaded the app, but after checkout, they hit a black screen and ended up deleting it right there at the table.
it’s a little daunting when you don’t know if it went through, especially when you’re standing there wondering if you just dined and dashed.
just sharing this with the hope it helps smooth out the experience. there’s so much potential here! 0 reply
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