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ted (not lasso)
@ted
Phantom launching social features — follow your friends or whales, see what’s trending on solana — both in feed and via push notifs other takeaways - obsess over onboarding - user growth is onboarding + retention - take ownership over user education - give A+ customer support, make it part of the GTM + product
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CHRIS DOLINSKI
@1dolinski
great notes -- meat and potatoes customer service because platforms are built by people for people
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ted (not lasso)
@ted
agree, great customer service can be an incredible differentiator esp in crypto
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