@coachcoale
The bigger a company gets, the more folks expect the trains to run on time.
Doesn’t matter if you’re going from 2 to 20, or 20 to 200—expectations scale way faster than headcount (or revenue).
So how do you get the trains running on time?
Do what you said you were going to do.
A few examples I’ve seen matter over the years:
→ Start meetings—and end them—on time
→ Pay people what (and when) you said you would
→ Ship when you said you’d ship—or clearly communicate the change
Trust is built in the small stuff.
Simple in theory. Hard, hard, hard in practice.
What would you add, @adrienne?