zzhdlr5 (zzhdlr5)

Hello Farcaster team, I'm having trouble accessing my account. I've left you a message in my private inbox—could you please take a look at it?

• 0 replies
• 0 recasts
• 0 reactions

I paid the gas fees to create my account on this platform, but I subsequently lost access to the mobile application. I have attempted to go through the recovery protocol five times. The development team is supposed to contact me via email within 72 hours to send a link—or something similar—that would allow me to regain access to my account through the mobile app. Several weeks have passed since then; I sent them a private message, but they haven't responded—they haven't even read it. I think this whole situation is a total mess and warrants public criticism online. I might just write a post reviewing their abysmal account recovery mechanism, as well as their incompetent development and support teams. One of the most frustrating aspects is that if you lose access to the mobile app, you cannot validate access to your wallet via the web interface, because it specifically requires you to validate access *through the app*. +

• 0 replies
• 0 recasts
• 0 reactions

And how exactly am I supposed to do that if their development team hasn't contacted me to help me regain access to my account? How much longer am I expected to wait before I can finally get back into my account via the app? I certainly have no intention of investing money in an application that functions so poorly, and I believe I will have to report them to the Google Play Store to alert them to this critical flaw. Their application explicitly states that the Farcaster team will contact the email address registered to this account within 72 hours. It has now been over 200 hours of waiting—just how many more hours am I supposed to wait?

• 0 replies
• 0 recasts
• 0 reactions