tldr (tim reilly)
@tldr
–> Random dude loses $1500 in crypto. –> BBC writes 1500-word hit piece on it. Man, legacy media *hates* crypto so f'in much... but yeah this article's particulars are truly painful to read. Multichain should be made nearly impossible for normies to enable. https://www.bbc.com/news/articles/c93gydxj8n7o
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Matthew Fox 🌐
@matthewfox
The worst part is every time a company says their wallet can't do x They are one contract address in a database away but they just let the customer suffer
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tldr (tim reilly)
@tldr
It's true, this company seems like it sucks in many ways. Applying the case to the industry as a whole feels more like local news or an opinion piece.
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Matthew Fox 🌐
@matthewfox
Eh I mean I've seen it happen with coinbase a bunch Sometimes they eventually get their coins back once the platform supports X But always found it crazy that a company like CB would let users suffer for such a small issue that really wasn't a technical problem to solve Just send it back lol, it's custodial wallets 🤷♂️
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tldr (tim reilly)
@tldr
Do you think this sort of profit-maximizing behavior at the expense of the customer is something specifically endemic to crypto? (I experience this in TONS of stuff. Banks, health insurance, etc) Also, do you think such an anecdote is a national or international story?
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Matthew Fox 🌐
@matthewfox
I think it's a severely more frustrating experience when a company is supposed to be a key player in "the future of finance" and "fixing money" Then fucks over a customer for $$$$ when their should just be a refund button a support agent can press 💀 We mostly deserve the bad press (as far and wide as possible) if we collectively let that slide and endorse any crypto company acting like the incumbents they aim to disrupt 🤷♂️
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tldr (tim reilly)
@tldr
Two things can be true at once: 1. This company sucks. 2. It has nothing to do with crypto as a whole.
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Matthew Fox 🌐
@matthewfox
It really does have to do with crypto as a whole though When's the last time you got someone set up an exchange for the first time? How many times do you have to go "wait wait not that one" It's not revolut it's base crypto exchange UX, they all suck, they don't have CX to handle it and they stain our industry in the minds of millions out of sheer laziness and incompetence It just happened to be revolut on blast this time I feel the same about coinbase, binance and kraken It's all shit
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