@rafa
Finding Fault Lines within the Firm
“Persistent problems and persistent point less to local error or exceptional talent than to the protocols through which pressure concentrates and trade-offs are stabilized. The artifacts left behind by this work – extra reviews, HR policies, new roles, software controls, even new business models – offer a useful vantage point. Still, it is sustained strain and disruption that make the boundaries of protocol structures unmistakable.”
https://protocolized.summerofprotocols.com/p/finding-fault-lines-within-the-firm
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