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“Two big issues,” Lila explained. “First, duplicate prescriptions across departments—same drugs ordered multiple times for one patient, wasting millions. Second, identity fraud. People were using others’ IDs to get free treatment, flooding the system. More patients, same budget, same staff. Nurses and doctors were burned out, working overtime for no extra pay. Some doctors even quit, saying, ‘If this keeps up, there’ll be no one left to treat patients.’”
Tom’s eyes widened. “That’s brutal. How’d they fix it?”
“The admins knew we needed a foolproof way to verify identities. They researched and found the Humanity Protocol—palm-scanning tech that reads unique palm prints and vein patterns. Even twins like you and your brother have slight differences,” she said with a knowing grin, referencing Tom’s exam-switching fiasco. “They rolled it out here, and it was a rocky start. Some patients grumbled, and those gaming the system stopped showing up. But the results? Stunning.” 0 reply
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