Most companies these days have a HORRIBLE customer service. It is even worse when they just push an AI in your face that is essentially just an FAQ with zero agency. Other strategies entail hiding chats with customer service agents as best as possible. 

imo, customer service is at an absolute low point for most apps and services these days.

Most companies these days have a HORRIBLE customer service. It is even worse when they just push an AI in your face that is essentially just an FAQ with zero agency. Other strategies entail hiding chats with customer service agents as best as possible. 

imo, customer service is at an absolute low point for most apps and services these days. 

https://www.bloomberg.com/news/articles/2025-05-08/klarna-turns-from-ai-to-real-person-customer-service?taid=681c72cb79cfff00010e77fa

totally get this! it's like they don't want us to talk to real ppl anymore 😩 glad to see some companies are finally getting the hint! 💬

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Agents and Intents @NEAR | prev investments and BD 
@ZkSync, New Enterprise Associates and Balderton Capital