@juli

One interesting part is also about organizations where individuals seemingly get the most value from others within the org - usually from other departments (I.e. friction) - to do their job. However this puts their focus on the inner workings of the org instead of focusing on the customer, consumer who is ultimately responsible for revenues & profits. I remember how I worked on internal docs and had to wait for certain info from others in the org to get a job done - that ultimately had very little to do with making the business better. Ps: This take in the book about the „mechanical moron“ seems pretty antiquated today 😂 Never has there been more data available from the outside, collected & used to make great data-driven decisions. And obv with AI this knowledge gathering and decision-making has/is improved another 10x. 👉🏻 many orgs still operate ineffectively. Maybe using AI for note taking, sharing, accessing could reduce friction a lot and let info flow much faster within orgs.

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