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Upselling and cross-selling skills are profitable support skills
As the first line of defense, support agents may intercept product requests or questions from interested customers. These agents must be able to influence, effectively reason with, and encourage action from interested parties without hesitation.

When an upselling or cross-selling opportunity arises, support agents can tap into their in-depth product knowledge and strong communication skills. With a keen understanding of their customers’ needs, service reps can make product- or service-specific suggestions based on best fit. Alternatively, they seamlessly transfer customers to a sales representative when necessary.

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Upselling and cross selling is what I have been looking for. Thanks for sharing