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Emma

@esteez.eth

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How can DeFi be better than TradFi when Coinbase sends customers *objectively* untrue statements about their finances? Not even bad customer service - it is reprehensibly irresponsible and dangerous. "Your recent buy was declined, try again" = Your buy is on hold, pending, and will fill later today "Your withdrawal hold has cleared and your account balance has increased by X" = No change in account balance I'm now three customer chats deep, my account is locked, and I have to go manually identify myself (again) just so I can be told where my money is...? FWIW - CBW/Base team has always been great with feedback + escalation in their respective domains, this issue IMO is an institutional failure, which unfortunately predates the current team (e.g. Brian Armstrong has publicly addressed customer service failures + account lockouts on X multiple times over the years)
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