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The bigger a company gets, the more folks expect the trains to run on time. Doesn’t matter if you’re going from 2 to 20, or 20 to 200—expectations scale way faster than headcount (or revenue). So how do you get the trains running on time? Do what you said you were going to do. A few examples I’ve seen matter over the years: → Start meetings—and end them—on time → Pay people what (and when) you said you would → Ship when you said you’d ship—or clearly communicate the change Trust is built in the small stuff. Simple in theory. Hard, hard, hard in practice. What would you add, @adrienne?
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