Collaboration as a customer support skill

Internal collaboration across teams is a vital skill for successful customer service reps. In remote and hybrid working environments, agents don’t always have the option to walk over to a teammate’s desk to ask questions or brainstorm ideas. Yet the need for collaboration between colleagues and departments hasn’t waned.

With customer experience software that supports integrations with tools like Slack, agents can seamlessly collaborate inside and outside the organization, whether in the office or working from a beach in Hawaii.

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