@adrienne

I remember when empathy was a big buzzword in corporate America. There was so much advice about how to develop more empathy and how being more empathetic would help product managers design better products, and how empathy in the workforce would lead to more collaboration and better outcomes for customers. But I don’t think all that led to better outcomes because I don’t think pressuring people to have more empathy actually makes them more empathetic

8 replies

2 recasts

28 reactions