Peter
@0xpeter
1/ AI is reshaping markets overnight! By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner, Inc.
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Peter
@0xpeter
2/ One of the key takeaways of the ERP Today article, "Beyond AI Theater: How Industrial Leaders Are Actually Making Money with AI," referencing research "Managing the Two Faces of Generative AI" by Nick van der Meulen and Barbara H. Wixom from the MIT Center for Information Systems Research (CISR) say: Organizations need to prioritize strategic generative AI solutions tailored to specific business outcomes, rather than focusing on consumer-grade productivity tools that yield minimal measurable business value. Source: 1. https://www.gartner.com/en/newsroom/press-releases/2025-03-05-gartner-predicts-agentic-ai-will-autonomously-resolve-80-percent-of-common-customer-service-issues-without-human-intervention-by-20290 2. https://erp.today/beyond-ai-theater-how-industrial-leaders-are-actually-making-money-with-ai/ 3. https://cisr.mit.edu/publication/2024_0901_GenAI_VanderMeulenWixom
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