@0x-omen.eth
It’s early in your career but your superiors already see leadership potential in you. They put you on the Peer Review committee as soon as a spot opens up, it’s the first rung on the leadership ladder they want you climb. Peer Review is where the doctors police the doctors. A patient has a bad outcome? Peer Review determines if the care was appropriate. The hospital gets a complaint? Peer Review gets tasked to investigate. Half of cases are automatically triggered by the monitoring system (inpatient deaths, rapid readmission to the hospital, complications above the expected rate for a surgeon, etc) while half are generated by complaints from families, nurses, and other doctors.
You agree to the assignment. At first it’s fun. You’re good at learning by watching others and you learn a lot. You see others’ mistakes and it helps you make a system to avoid them yourself. You get a little frustrated seeing the same providers with the same behavioral issues, but that’s how it goes, right? The committee chair is great about taking action where they can and you generally trust their process. Although, it is slow, and you don’t really know why.
One month, the chair gives you a case a little early. “I can’t do this one, there’s a history here and I’m already biased. Please look at it as soon as you can, but take your time.” The request is odd. Your stomach turns when you get the envelope.
It’s a busy day so you don’t open it until late in the evening. It’s a complaint from a nurse about one of the doctors. You know the name well because many of this doctor’s cases have come to Peer Review recently. “A patient was failing and needed immediate intervention. We called *doctor* who told us to make the patient comfort care and close their door. The patient was adamant they did not want comfort care and wanted ICU transfer for their issues. *Doctor* again told us not to treat the patient or respect their wishes. On a third call with 3 nurses present *Doctor* agreed to let us contact the ICU doctor and the patient was transferred to the ICU.”
You honestly can’t believe what you’ve read. It’s unfathomable. One of the nurses listed in the complaint, a friend, is working right then and you immediately go to her. She confirms the story told in the complaint. Worse, she says the rumor is this has happened before with this doctor and is considered acceptable culture on that unit. It is an oncology unit. Your mind is numb. This happens at faraway places, places where the people are different and mean and harsh, not at your hospital, not in your town. You call the main nurse who filed the complaint. You talk for over an hour. You write everything down. When you’re done it’s very late, but you don’t care, you call the chair of the committee.
“Why is this person still practicing? Why hasn’t administration been notified to terminate their privileges immediately? Have we notified the police yet?” You ask.
Silence.
Finally, “So it is real?”
You don’t know it, but this is the start of a years long legal battle. The doctor is the most loved doctor in town. Mysteriously, he commands a legion of patients and community supporters who will battle relentlessly for him. In the process, your committee uncovers cases that still make your skin crawl years later. Inappropriate testing and billing. Chemo for cancers that aren’t real - chemo that kills some of the patients. Unnecessary hospitalizations. High dose narcotic prescriptions that are not documented and appear to be cash pay. And worst, euthanasia, to the point that some of the cases look like murder.
For the next two years you get grief in the community about the firing. “I can’t believe you fired them.” “This place really doesn’t care about its patients.” “The administration fired them because they didn’t want to pay their worth.” You hear it all, but there is no doubt in your mind the doc had to go, the evidence against them is overwhelming.
Worse, you can’t correct the record. There is a lawsuit and you’ve been instructed not to say anything otherwise you will become a defendant. The doc sues everyone they can and succeeds at controlling the narrative…for a while.
Years later the legal proceedings start, everything gets made public. Opinion shifts, slowly at first, then all at once. The doctor bullies as best they can and the public believes the lies, for a little bit. But the legal system is strange. They say it wasn’t the FBI, SWAT teams, or police that got Al Capone in jail for his heinous crimes, it was the IRS that booked him for tax evasion. Similarly, your villain is knee-capped by the Center for Medicare Services for false billing. When the government announces the charges, the doctor’s impenetrable, god-like aura vanishes. The king has no clothes.
But it doesn’t reduce the static. After years of brushing off comments about the doctor’s unjust firing, you now catch shade for not stopping the issue soon enough. The community loses faith in your organization the same way you did when you opened that damned envelope years earlier and you have to deal with new reputational shame.
You get “promoted” to the next committee and are encouraged to run for an officer position. The chair of Peer becomes the vice-president of the physician group, but then they get sick. Their heart is having issues. They miss work frequently. Ultimately, they need surgery to fix it. They are young, too young for these issues. You realize their illness came from the stress of the litigation. For years, they shielded you and your group from all of the lawsuits. They were named as a defendant, deposed, and brought on stand, but you never were. They took it to the heart to protect you.
You’re good a learning by watching others. You quit your committee. You get off of the leadership track. You go into the woods more, where people won’t criticize you for things they don’t know.
How many of these monsters exist among us? A question that can’t be answered. But once you know a monster exists, it’s reasonable to assume there are more, right? You once asked a police officer why they get such a bad rep. He told you that police officers are just people, and people can be good, bad, and every shade in between. It just takes one bad one to tarnish the lot. If your job has any power (police, doctor, lawyer, politician, billionaire, etc), you’ll get flamed, right or wrong, for any grievance.
It’s fair to be skeptical, monsters do exist. But know there is a group of people out there, most of us actually, trying to do the right thing, even when it’s hard, even when it scars your heart.