@protriden
Airbnb CEO Brian Chesky announced during the Q4 earnings call plans to deeply integrate AI into search, discovery, trip planning, host tools, and support using LLMs. The company is testing natural language search, expanding its AI bot to handle over 30% of issues via chat and voice in more languages, and hiring ex-Meta CTO Ahmad Al-Dahle for expertise. AI search is in early testing without sponsored listings yet, aiming for conversational experiences; internal AI use targets 100% engineer adoption. Q4 revenue hit $2.78B, up 12% YoY.
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