Nick
@niko21
Вот перевод на английский: Shocked by @betswirl behavior. A winning bet was voided without explanation, no payout. How can anyone trust such projects? Attaching the screenshot. Draw your own conclusions. #Betswirl #Web3 #unfair
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BetSwirl
@betswirl
Hello Nick, this isn't due to us but to our data provider (from Azuro), but count on us to solve that for your with compensation. Will keep you updated!
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Nick
@niko21
Good afternoon! Thank you for your response. How long should I expect to wait for a resolution to this situation? Is there a timeline?
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BetSwirl
@betswirl
There’s no exact timeline at the moment, but we’re actively addressing every issue as it arises — with no unresolved cases left behind. The problematic bets are mainly due to recent contract changes by Azuro, our sports-betting data provider. We’ve migrated to their new system, and some technical issues are still being worked out on their side. We’re hopeful that bet resolution will be fully stabilized soon so this won’t be an issue going forward. Thanks a lot for your patience — we’ll keep you updated!
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