Having chatted with a lot of different chain ecosystems now, the difference between ecosystem/BD team responsiveness is wild. Some have been insanely proactive and helpful and others keep ghosting when saying they'll do things after multiple follow ups

Dev ecosystem @farcaster, cofounder @bountycaster. Prev: cofounder of Scalar Capital, product at Coinbase, coproducer @ethereumfilm

there's one that's clearly goated right now above others

🕯️They/them. Scaled cos from 0-$300k in arr, 7-35 employees, 0-100k users. Now I’m making joyful candles at www.humankindcandles.com

Having great customer service is in my top 4 values at /humankind. The metric for me is talking to customers everyday. If I don't hit that, I failed that day. Extreme but makes it a bit unbelievable for me when I see other cos have bad cx

Feel like every company should have stellar customer support or bizdev as a goal, but it's so often not the case

Though I have noticed that the level of spam masquerading as bizdev I get working in crypto is much higher, and more scams mixed in

This is my largest gripe with working with others in crypto - lack of responses, ghosting, declining just doesn’t exist lol

Probably a big reason for ghosting is many chains are silently dead already