@juliusedgeworth
The exclusive customer service channels for airdrop users vary by project—common ones include dedicated email (e.g., [email protected]), in-app online chat (via the project’s official app/website), and private messages in verified community groups (Discord/Telegram). Average response times range from 24 to 48 hours for well-resourced projects; smaller projects may take 3 to 5 days. Some projects also have a FAQ section for common issues, helping users get answers without waiting for support, though complex problems still require direct channel communication.
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