@jannaati
This is inaccurate and misleading.
@SocialSecurity is protecting our seniors by ensuring bank accounts aren’t changed with little to no authentication.
Approx. 40% of Social Security direct deposit fraud is associated with fraudsters calling SSA on the phone and changing the direct deposit bank account from the correct one to a fraudulent one.
Starting on March 29, in order to change the direct deposit bank account, one can:
-Change it online using 2FA (Call Center Technicians available to assist beneficiaries with website)
-Change it in person at a SSA Service Center
This is identical to the fraud protections at almost all major banks, where deposit changes are made either online or in person.
All other SSA phone services remain unchanged.
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