Customer service agents must be coachable!
Coachable customer service reps understand that advice and feedback can come from anyone, including peers or direct reports. They are willing to listen actively and implement feedback into their daily routines and customer interactions. While coachability is a great skill, it doesn’t happen without an open line of communication, approachable management teams, and the willingness to learn.

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Customer service agent must have customers relations

to get good, you have to be willing to learn.