@darcaofficial

Support in a strong fintech product should not end with an answer. In DARCA, we think about support as part of the control interface: instead of “go to the menu,” the user gets buttons and deep links that take them straight to the right action - send money, generate a document, change a password. So support does not describe the path. It launches the path. What feels stronger to you: support as a chat full of instructions, or support as an action layer inside the product itself?

0 reply

1 recast

1 reaction