Daniel Keith (danielkeith)

I read a book when I was about 15 related to the theory of relativity. Best I can remember, there are four arrows of time - entropy, gravity, electromagnetism, and...something. How to measure time has certainly been invented, but the behavior of particles, gravity, light - these are scientific discoveries.

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For a single tool that covers service, support, and sales (crm), you might have a gander at Zendesk. Can't go wrong with a lot of the other suggestions, but I'm not as familiar and don't know how well they'll scale with your company. Disclaimer: I'm multiple certified on Salesforce and run a consulting firm.

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You should be proud! Wow!

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lands for me too...and, really, I don't think it's overstated

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