@apurvkaushal
baby sitting 500k impatient degens for 3+ years has taught me a few things about community support 🤡
1. intercom > discord for tickets
2. train support team to use tools such as Debank etc.
3. first time FUD? give benefit of doubt + feedback
4. repeat FUDers = ban (after warnings)
5. don’t know ETA ? Just be honest + set follow-up
transparency + respect + patience = only way to survive chants of wen token ðŸ«
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